We will do our best to see you at the allocated appointment time, however occasionally appointments may run late due to emergencies and unexpected delays. We thank you for your patience during these occurrences.
Please let our receptionist know if you:
have an urgent condition. We will do our best to get you seen by a doctor as soon as possible.
think you may need longer than a normal appointment time to discuss your concerns (15 minutes or more).
or your family members are concerned you may have an infectious illness; we may need to take some extra precautions to ensure we limit the risk of contamination to others).
Trinity GPs offers mixed billing for it's patients.
Bulk billing is available for Children under 16 years of age (with valid Medicare card), Pensioners concession card holders, Commonwealth Seniors Healthcare card holders, Aboriginal and Torres Strait Islander patients who partner with us in their health care through Closing the Gap, GP generated recalls, Care Plans , Health Assessments and DVA Gold Card Holders.
Making Payments Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card Financial Hardship Patients experiencing financial hardship should discuss with their doctor or practitioner at the time of consultation. Fee waiver is at the discretion of the treating practitioner
After hours we recommend patients contact RFDS - now providing urgent after-hours GP telehealth support to rural, remote and regional patients within the North Queensland Primary Health Network (NQPHN). This service supports patients with acute care needs who cannot wait for in-hours GP services. Eligibility criteria apply. Service hours:
Monday to Friday 6pm to 11pm
Saturday 1pm to 12midnight
Sunday and Public Holidays 24 hours
To access the service call 1300 697 622 or for more information click here.
We will make every effort to see you on time, but please be aware that emergencies can happen and these will take priority. We appreciate your patience when this does happen and our reception staff will do their best to keep you updated on appointment times.
Continuity of Care
Continuity of Care has many researched advantages for patients and as such we highly recommend that if you have found a Doctor you feel meets your needs, that you aim to see that Doctor for your general healthcare needs. It allows not only a relationship to be built it also means better patient care and outcomes.
If you have been to other practices in the past, and would like to transfer your regular care to Trinity GPs, we can easily obtain your personal health records to ensure we have your medical history. This way we can give you the best medical care possible.
If you require a script only, please contact our administration staff and they will forward your request to a Clinician. The decision to issue a script with or without a review rests on the Clinician (GP). The standard fee for script only requests is $20+ GST. Payment completion is mandatory before scripts can be handed over . To ensure that you do not run out of script, it is your responsibility to make such requests at least 1 week before you run out of your scripts
There are occasions when your Doctor may need to arrange for your results to be advised to you over the phone. When this happens your Doctor will need to be the person discussing these results with you as our Reception staff are not medically trained and can not give out this information. If you could please refrain from asking Reception Staff for results we would appreciate it.
Contacting your Doctor
Most queries for your Doctor are best discussed in a consultation. It also limits the interruption to other patients consultations if calls are coming in regularly to the Doctors for follow up.
So if you have a question, or need some medical advice, best you make an appointment unless your Doctor as specifically asked for you to call them.
Preventative Healthcare Reminder System
We believe that prevention is better than cure, and we offer a preventative healthcare reminder service that, based on your healthcare requirements sends you appropriate services information. If you do not wish to be part of this system, please tell your Doctor or the receptionists.
Work Cover Appointments
Work Cover Appointments are not Bulk Billed. Please see or speak to reception about the fee schedule for these appointments.
The staff at Trinity GPs would like to acknowledge the Traditional Custodians of the land on which we work and live, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.